We are a licensed Inc, insured, with a clear written warranty that leads by example in the industry, we will be happy to provide copies of this information to any client requesting this information.
All of our crews are trained in the proper application and preparation procedures with is a critical part of any job, all of our artisans will work with our clients to ensure your needs are met and exceeded, on occasion based on the applications, prep involved we may utilize one of our partner contractors, they are held to our same high standards and insurance requirements to ensure you our client is protected. We still oversea every job from start to finish to ensure a happy, satisfied customer.
We are a faith based company specializing in helping our family of clients achieve their creative goals of installing a durable, non-allergen, beautiful colored concrete finish that will last a lifetime. We strive to meet and exceed our clients requests and we strive to always leave our clients with not only a gorgeous application but also well informed on the proper maintenance and care needed to keep their artistic master piece always looking great.
Our family thanks you in advance for considering us for your project, if you have any questions or problems feel free to me call or e-mail to firstname.lastname@example.org with any concerns, requests or needs.
Our Customer Service
Decorative Concrete Expressions Inc is devoted to its customers to ensure Higher Customer Satisfaction. We always try to make it easier for our customers to choose the right products for their specific needs and educate them on their options so an educated informed decision can be made. Try one of our beautiful decorative concrete applications and you’ll be excited with the results of your creativity and added property value from these types of applications which in many cases is more economical than the other surface options like carpet, tile, and hard word available in the market. We have a group of well trained artisans who are always ready to give their best to get your maximum satisfaction. Every day they are working on different projects and gathering more experience, along with continuous training in current and future applications coming to the market.
We are a leader in this business, we continually train and have training classes for our stay quarterly to ensure that we are leading the industry by example and to date we are not aware of any other decorative applicator or business that requires continued training throughout the year to ensure we are leading in the industry and offering the most educated and best services available for our clients.
It is very obvious that there is potential for concrete to crack, it happens though we don’t expect it. We take necessary steps to prevent cracking of Concrete. Generally cracks about 3/16” or less are normal and a standard in the industry. We do not warranty cracks of any kind which is out of our control due to the nature and chemical makeup of concrete, movement of the ground below, ECT.
Coloring of any decorative application is tricky and requires experience with both creativity and lots of use of the best products available on the market, we are experts in this area, however it is important to understand color charts are an illustration only of the colors available and may differ slightly once applied to your project, this is out of our control especially when dealing with reactive acidic products like the very popular acid stain. We will strive to do everything we can to provide the closest color selected by our customer but these products can have limitations.
When it comes to your existing concrete surface the current condition and even more important on all applications is the preparation prior to the decorative application. We enforce with our artisans that prepping the surface is 80% of the job; if it is not prepared correctly then you can run a good chance of failure. This is not acceptable on any of our jobs, this is why we take the time to train and check every job prior to applying the selected application to ensure many years of durable, beautiful decorative concrete to our clients.
We offer (3) year warranty for workmanship or product failure. The standard warranty in the industry is 6 months to (1) year; however our experience has shown us that if the decorative application is going to fail you will see that within the warranty period. We are proud to say we have zero workmanship warranty’s to date, we have had a few warranty billable repairs due to the client failing to properly maintain and protect, example let nail polish spill and sit overnight on a stained concrete floor. This reactivated and broke down the sealer causing a dull white appearance, though an easy and relatively quick repair, this is an example of why we do not just apply an application and walk away from our clients, we want them well informed on maintenance and potential ways of damaging the application, though in most cases very tough to cause damage.